Reporting Issues

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The table below outlines who to contact regarding issues:

Having a problem with... Then contact...
Local computer or printer problems local / departmental support
Nova or Condo  hpc-help@iastate.edu
Pronto (or other LAS research questions) researchit@iastate.edu
Large Scale Storage (LSS) issues lss-help@iastate.edu

When reporting an issue you are having, please include as much detail as possible. Some useful information that would be helpful would include:

  • Specific error messages
  • Server name(s) that are being used
  • Location of where you are connecting from (On-campus, VPN, etc.)
  • Clear screenshots that provide context
  • Steps to reproduce the problem
  • Attempted solutions/workarounds

Again, you do not need to provide all of this information, but having these details would be help us identify and resolve the issues you are having.

 

Other useful links

HPC guides for Nova/Condo:  https://www.hpc.iastate.edu/guides

Troubleshooting Common issues on Pronto